Peter Merrett is an internationally recognised speaker, business genie and multi-award winner in the art of transforming business culture and customer service.
As the founder of The House of Wonderful, he enables organisations to shift from ordinary to wonderful by unlocking the secret to prosperity: Passion, Positivity and Purpose. Specialising in the ‘craftsmanship of care’, he has guided organisations around the world to business transformation and stand-out customer service through investment in the emotional success of their people.
Regarded as a top speaker in his field, Peter also offers his legendary ‘FunShops‘, masterclasses and retreats. His presentations never fail to delight with their wonder-filled, playful and thought-provoking approach.
In fact, the ‘Peter Pan of Business Wonder’ believes it’s the ‘craftsmanship of care’, or the personal touch, that’s commonly lacking from the real essence of customer service.
Peter groomed his skills managing some of the finest luxury country house hotels in the UK. Before moving to Australia in 2010, he pioneered the ‘office-hotel’ concept at the iconic Tower 42 in London,
The first-of-its-kind luxury hotel service and culture in a commercial office building. In 2008, the property became the first from Europe to win the International TOBY Award – The Outstanding Building of the Year, with BOMA International.
Since moving to Australia, Peter enjoyed seven exciting years as Head of Customer Experience across the Property and Asset Management division of JLL Australia. 2015 saw his amazing team crowned winners at the prestigious International Business Excellence Awards for the best Customer Experience in the world.
Today, as a Professional Speaker, his powerful insight is captivating hearts across the globe. With a thoroughly nourishing and refreshing message, crystallised from three decades of deep international experience.
Peter is a Director and Board Member of Professional Speakers Australia and a Fellow of BOMA International.